Strategic Merchant Analyst

Company details

Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future! We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working independently, and flexibility for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.

We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.


Your Mission

As part of the Merchant team, you identify business opportunities in order to generate revenue, improve profitability, satisfaction and realize growth within the merchant department.

Your focus is on optimising commercial and services processes, monitoring performance and merchant market evolutions. You identify new service opportunities for our stakeholders.

You oversee milestones of new projects and services and make forecasts and projections. You drive monthly/ad hoc reporting of kpi’s.

You report to the market manager and work closely with the marketing, customer experience, merchant service teams and the business developers.

Your main responsibilities

  • Understand the needs of your stakeholders to respond effectively with a plan of how to meet them
  • Identify new business opportunities - including new markets, growth areas, trends, merchants, partnerships, products and services - or new ways of reaching the Belgian market
  • Seek ways of improving the way the business operates, reduce risk and waste of resources
  • Create and defend business cases for new opportunities.
  • Think strategically, see the bigger picture and set aims and objectives in order to develop and improve the business.
  • Work strategically, carrying out necessary planning in order to implement operational changes, work structured, organized, measure results and milestone progress.
  • Design the market and service strategy together with marketing, customer experience, merchant service teams and executives.
  • Ensure effective governance and reporting of the market and service improvement initiatives, projects or services and the business as usual via business reviews.
  • Collaborate with the training team. Ensure staff are on board throughout the organization, and understand the need for change and what is required of them. Set the bar for documentation and centralisation.
  • Follow trends and changes in the business world and share learnings.


  • Master’s degree or equivalent through experience.
  • Minimum 3 years of relevant professional background in marketing- or sales performance within a B2B services context.
  • Entrepreneurial, strategic, business innovation driven and stakeholder centric mindset
  • Strong ability to analyse, structure and summarize information and convert to actionable deliverables
  • Experience in building business cases
  • Proven track record of driving performance and satisfaction by coordinating and delivering process improvements and enablement programs in a KPI focused context.
  • Solid communications skills with impact, easily connecting and collaborating with both internal and external stakeholders, a team player


  • You have a fluent level of spoken and written Dutch, French and English


  • A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too
  • A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun !
  • When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.
  • We offer you a training course with real opportunities for development both within the team and within the company.
  • A full-time permanent contract
  • A competitive salary with numerous extra-legal benefits, like meal vouchers, eco-vouchers, group and hospitalisation insurance, ambulatory insurance (dental and optical), intervention in internet and phone subscription, ….
  • A pleasant work environment in a dynamic and inspiring company

Quality of life at work:

  • A work-life balance with work@home (max 4 days/week)
  • Offices situated near a train station (Central Brussels)

Publiée le:mer. 3 juillet 2024
Lieu: Brussels
Pluxee - Benefits and Rewards Services

Rue Ravensteinstraat 36
1000 Brussels

Veuillez patienter durant le traitement de votre demande
Mail vers vos amis
Mail(s) envoyé avec succès
Une erreur c'est produite, veuillez contacter votre administrateur système