Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future! We are committed to working sustainably and responsibly with local communities.
We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.
At Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working independently, and flexibility for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.
Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.
We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.
We're accelerating our global growth by combining the scope and stability of Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.
Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.
Daily monitoring, solving and reporting of incidents.
Build understanding of the products and services we offer to provide appropriate support.
Collect information for the experts to facilitate their investigations.
Keep internal customers and external partners up to date; maintain information up to date in the tickets.
Identify recurrent incidents and create problems to follow up their structural resolution with the other product teams.
Manage the creation and update of support procedures.
Oversee and follow up of systems’ and applications’ SLA.
Ensure that quality service is provided to all internal customers and follow up external vendors supporting our services.
Ensure the content maintenance of ITSM tools (JIRA, Confluence, etc.), including creation of flows, creation and update of monitoring tools.
Request improvements on applications or systems.
Perform various support-related tasks assigned by the manager. Optionally, consult and understand the code to resolve some software technical incidents.
You have a good level of spoken and written two national languages and have a good written knowledge of English.
Rue Ravensteinstraat 36
1000 Brussels
Belgique