Company details

Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future! We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working independently, and flexibility for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.

We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

Function

As part of the Merchant team, you are responsible for the analysis, development and implementation of the market and service strategy for Belgian merchants. Your focus is on performance management, service management, optimising commercial and services processes, monitoring commercial merchant market evolutions and market developments. You report to the Market Manager and work closely with the Marketing, Customer Experience and Merchant Service managers.

Design of the market and service strategy with the marketing, customer experience, merchant service managers and executives.

Ensure effective governance and the reporting of the market and service improvement initiatives.

Work with the marketing team to improve the value position by understanding commercial market evolutions.

Define, align and coordinate the merchant commercial and service effectiveness programs. This consists of;

Improving, documenting and executing the commercial and servicing processes, workflows, working methods and communication procedures that increase service and affiliation performance and productivity, management visibility and reduce risk, waste of time and resources.

Liaising with the IT and Data teams to ensure that commercial and service activities are effectively supported by the implementation of technology (CRM, BI)

Ensure the adoption of CRM usage by merchant, marketing and customer experience employees.

Collaboration with the training department to strengthen the commercial and servicing capabilities of the team thanks to delivery of training and coaching programs.

Support the merchant, marketing and customer experience executives in setting the commercial targets. Liaise with finance in support of the annual and quarterly planning and controlling processes.

Profile

Master’s degree or equivalent through experience.

Minimum 3 years of relevant professional background in marketing- or sales performance within a B2B services context.

Strong ability to structure and summarize information driven by good PowerPoint skills, good knowledge of other MS Office tools and Salesforce.

Proven track record of driving performance by coordinating and delivering process improvements and enablement programs in a KPI focused organisation.

Practical experience in implementing sales and service processes in Salesforce. You are able to define functional requirements, explain business requirement to IT, document guidelines for users and ensure effective adoption of the CRM and related best practices.

Analytical with synthesis and strategic thinking, you can create and maintain an overview whilst being able to do in-depth analyses

Well organised, structured and result-driven to plan activities, follow-up their implementation and get these done on-time, within stated requirements and with success;

Autonomous and a self-starter with a sense of responsibility, you take ownership and respect deadlines;

Strong communicator with impact and influencing skills

Team player and relationship builder that listens and works well with colleagues/virtual team members from the same and other departments;

Flexible and enthusiast to be able to adapt to change, and to identify opportunities within such changing context.

Language

You have a good level of spoken and written Dutch or French,an understanding of the other Belgian language and at ease in English.

Offer

When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.

We offer you a training course with real opportunities for development both within the team and within the company.

A full-time contract

A competitive salary with numerous extra-legal benefits.

A pleasant work environment in a dynamic and inspiring company.

A work-life balance with possibility for home office

A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.

A wide choice of sustainable and delicious meals in our company restaurant

A variety of sports (badminton, mini football, basketball, meditation and yoga)