Company details

Company details

Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future! We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At  Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working  independently, and flexibility  for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.

We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of  Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

Function

Your mission:

At Pluxee, payment is a critical brick, guaranteeing the ease of use of our employee benefits in a variety of shops. Our mission in Payment Belux Team is to intuitively connect 1.6 million beneficiaries with 45.000 local shops, promoting the best payment experience for every beneficiary and situation, in a sustainable way, while supporting the local economy. We do this by securing the best product market fit, integration with industry-leading partners and exceling in delivery.

We are looking for a Product Expert who will help us deliver our mission. Payments are an extremely collaborative effort between engineering, design, analytics, partnerships, legal, risk and go-to-market teams, both locally and at the group level. The Product Expert will report to Head of Payment Belux.

Your main responsibilities:

As Payment Expert, you will ensure operational excellency of our product delivery by taking charge of payment operations and process improvements in a digital transformation context, as well as, the implementation of the product evolutions.

Business-as-usual operations

• Touchpoint for payment operational topics: perform as a liaison between stakeholders and the development and operational teams, facilitating communication to ensure everyone is aligned on payment goals and priorities
• Incident management: act as payment SPOC for crisis incidents and coordinate response with the Service Management team and Vendor Management team; Lead Post Incident Reviews for process and measure improvements
• External partnerships: represent payment team in front of external partners and deliver on market and business evolutions
• Risk management: Identify potential risk and obstacle to successful product delivery, working pro-actively to address challenges
• Release planning: Collaborate with the team to plan and prioritize releases, taking into consideration business value and user needs
• Feed-back integration: Gather feedback from stakeholders, customers and the development team to continuously refine and improve product
• Iteration planning : Participate in sprint planning, providing input on prioritization and helping the team understand the business context

Product evolutions

• Backlog management: maintain and prioritize the product backlog, ensuring that it reflects business priorities and is ready for the development team
• Acceptance criteria: Define and communicate acceptance criteria for User Stories, ensuring that the development team understands the expectations for each feature
• Delivery and issue resolution: follow the delivery of features, address and resolve escalated issues, working collaboratively with internal teams and vendors and service providers to find satisfactory solutions
• Innovation: Staying updated on industry trends, introducing new technologies when appropriate of continuous improvement and innovation.

Profile

Your profile:

• Deep understanding of card payment processing (EMV, issuing, acceptance, ecommerce, mobile payments, APIs, web applications, ...)
• 5+ years of working experience with a proven track-record in B2C/B2B digital product management. You are an expert in writing Epics / Features / User Story & functional requirements
• You are an Agile expert and know agile collaborative tools (JIRA / Confluence/ Miro/ DevOps tools…)
• You have a “can-do” attitude, you approach new challenges with curiosity
• You are fast-paced, detailed oriented, you balance speed with scrupulous attention to details
• Talented communicator that can translate complex technical concepts into simple, actionable deliverables
• You are oriented into building consensus and moving forward
• You have an excellent level of spoken and written English and French and/or Dutch (mandatory)

Language

Fluent in English and French or Dutch.

Offer

We offer :

• A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too .
• A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun ! .
• When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.
• We offer you a training course with real opportunities for development both within the team and within the company.
• A full-time permanent contract
• A competitive salary with numerous extra-legal benefits, like meal vouchers, eco-vouchers, group and hospitalisation insurance, ambulatory insurance (dental and optical), intervention in internet and phone subscription, ….
• A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

• A work-life balance with work at home (max 4 days/week)

• Offices situated near a train station (Central Brussels) You recognize yourself in this profile? Do not hesitate and send your curriculum vitae and cover letter to the attention of

You recognize yourself in this profile?

Do not hesitate and send your curriculum vitae and cover letter to the attention of Marieme.diallo@pluxeegroup.com